Order processing, delivery and returns
When you’ve found the perfect dress, you’ll make payment right away. During the checkout process, you’ll be asked to provide your chosen size and measurements for your bust, waist and hip.
Once we have received your order, we’ll confirm that we have the fabric available for your chosen style. Due to the exclusive nature of the fabrics we select for each dress, only a limited number of dresses can be made in any one style.
If we have your fabric, we’ll email you to confirm your order. At this stage we will also confirm your measurements. We recommend having a seamstress professionally measure you to ensure an accurate fit. Your dress will be made in the standard size that matches closest to your measurements.
Because we begin crafting your dress as soon as your order is confirmed, changes cannot be made after this point.
In the event that your chosen dress is unavailable, we will email you to advise and refund your payment. Refunds will be processed within 48 hours. Allow some time for your bank to receive the funds.
Payment can be made securely via Visa, Mastercard or PayPal. Your order will only be confirmed once funds have cleared.
Any refunds will be processed to the original payment method.
Timing and delivery
We recommend you order your dress at least eight months prior to your wedding date to ensure it arrives in time.
We base our timelines on delivering your dress eight weeks prior to your wedding. This ensures you have time to have any alterations made by your chosen seamstress.
International customers should allow additional time of 1-2 months to account for shipping and customs delays.
Receiving your dress
Your made-to-order dress will be delivered to you in a stunning box via tracked shipping so you can watch it arrive. Please try on your dress as soon as possible after you’ve received it. Ensure you are not wearing any makeup, lotions or fake tan.
Your dress is made according to the size measurements you gave us, in a standard dress size. Although our wedding gowns are designed to fit most standard sizes, you may find some adjustments are required to make the dress fit exactly how you’d like.
In the unlikely event we have made a mistake with the provided measurements, please contact us within 48 hours so we can help. Include a few photos of the issue along with your order details.
Returns and refunds
All our wedding gowns and veils are made to order and, as such, we cannot offer refunds or returns for change of mind. If you are unclear on any detail listed on the website, please contact us before you order so we can provide more images or further information.
If you do find a fault with your gown, please contact us within 48 hours of receipt. Provide a few images and a description of the issue so we can rectify as soon as possible.
We’ll provide you with instructions on how to return your order. Dresses need to be returned in the original packaging. We will cover the return postage fee in these instances.
We provide free tracked shipping on all orders of wedding gowns to an Australian address.
We ship worldwide to most countries and can provide a quote on request. Impor
Fees charged by customs can vary, depending on the destination country and total order value. Please check with your country’s customs agency to determine what additional cost will be applied to your order.
For any other enquiries, please contact us at firstname.lastname@example.org.